Supporting education and related programs for the empowerment
of children, youth and their communities in the Asia Pacific

Complaints Handling

 

The Australian Lasallian (Asia/Pacific) Foundation Ltd is committed to a good complaints handling process (CHP) as part of our ongoing commitment to good governance, quality standards and continuous improvement. We encourage our donors, our partners, our staff, our beneficiaries and the general public to give us constructive feedback and complaints as these comments help us identify areas of weakness or areas of improvement for all aspects of our work both here in Australia and overseas.

CHP helps our organisation minimise risk to our beneficiaries and organisation, and contributes to improving accountability to our donors and other key stakeholders. We see a complaint as an opportunity to engage with our stakeholders and to improve the way we deliver our services. In-country complaints help us improve our transparency, program design/management and ultimately, outcomes for the local communities.

Our commitment to continuous learning and improvement is clearly outlined in the Lasallian Foundation’s Operational Principles:

“The Lasallian Foundation is committed to a process of continuous improvement in the Foundation's internal processes and to the use of measurement and evaluation of programs and projects to create a learning environment.”

It is important to us that everyone, including children and young people, has a voice in our process and feedback is encouraged. We are always working to ensure that our process is accessible and responsive to all people.

Read the full Lasallian Foundation Complaints Handling Policy.

If you would like more information regarding our complaints handling process, please contact our office on +61 3 9508 2700 or complete this online form.

If you are in country, please contact one of our Lsallian Partner Organisations:

COUNTRY ORGANISATION CONTACT INFORMATION
India Reaching The Unreached, Madurai, Tamil Nadu rtuadmin@gmail.com
Pakistan De La Salle Brothers Pakistan, Faisalabad pdel_pakistan@lasalle.org
PNG De La Salle Brothers PNG chrisgorringe@delasalle.org.au
Sri Lanka De La Salle Brothers Sri Lanka vis_colombo@lasalle.org
Vietnam De La Salle Brothers Vietnam +84 8 3829 9134